Deep Dive

Your process maps show the plan. A Workflow Twin shows what actually happens.

Process documentation is built on assumptions. A Workflow Twin is built on behavioral reality. It captures every step, every exception, every decision point — and it updates continuously as operations evolve. No interviews. No static snapshots. Just the truth of how work flows.

93% of Process & Operations leaders say a digital twin of their operations would be a gamechanger. 38% already use one; 50% plan to adopt within 12 months — the fastest-growing category in process intelligence. Celonis, 2026 Process Optimization Report (n=1,649)

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The Problem

Static documentation loses the plot.

Organizations rely on three sources of process truth. None of them are actually true.

Interviews & Docs

Capture the official process — how people say work flows. Outdated within weeks. Misses exceptions, workarounds, and judgment calls.

System Logs & Events

Show what systems recorded. Silent on decisions, timing, cross-application sequences, and the human friction that never touches an API.

Screenshots & Pixels

Capture what's on screen, not why people made the choice. High privacy risk. No pattern detection. No temporal context.

72%

say different departments have entirely different views of the same process

Celonis, 2026 (n=1,649)

82%

say AI can only deliver ROI if it understands how the business actually runs

Celonis, 2026 (n=1,649)

What It Captures

A Workflow Twin never misses the exceptions.

Built from behavioral observation across every surface and system, a Workflow Twin captures the operational reality that static methods can't.

Every Step

The complete sequence of actions, transitions, and system interactions that make up the workflow.

Every Variant

The alternative paths, conditional branches, and happy vs. exception routes that people actually take.

Escalation Routes

Where decisions get bumped up, who handles complex cases, and what triggers an escalation.

Cross-App Sequences

The order and timing of actions across multiple systems. What they interact with, when, and in what order.

Timing Patterns

How long each step takes, where wait states occur, and which steps create bottlenecks in the process.

Decision Logic

The judgment calls, criteria, and heuristics that determine which path gets taken at decision points.

How It Works

From observation to model in three steps.

Fiber Captures

Lightweight desktop and browser collectors observe real work execution. Metadata only, continuously.

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Weave Assembles

The modeling engine stitches captured behavior into a coherent workflow graph with variants and exceptions.

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Twin Updates

The operational model refreshes continuously as new behavioral data arrives. Always current. Never stale.

Downstream Capabilities

The Workflow Twin is the foundation.

Without a real model of how work flows, everything else is guesswork. The Twin makes the next generation of operational intelligence possible.

Automation Readiness

Score whether a workflow is safe to delegate to AI agents. See which dimensions would block or enable automation. Learn how the score works →

Governed Blueprints

Translate the Twin into an executable plan with approved paths, blocked scenarios, escalation rules, and runtime constraints for agent control.

Drift Detection

Monitor when real work diverges from the model. Alert when behaviors change, new branches emerge, or safe operating conditions drift.

Enterprise Grade

Built for compliance and governance.

Collection integrity is not optional. A Workflow Twin must be trustworthy enough for regulated operations.

Metadata Only

No screenshots. No PII. No sensitive content. Collection masks regulated data at the source before transmission.

Configurable Policies

Admin-controlled collection scope. Define what applications, processes, and data types are observed. Centrally governed.

Tenant Isolated

Multi-tenant architecture ensures data from one customer never leaks to another. Complete logical isolation.

Source Provenance

Every behavioral event carries provenance metadata. You can trace back exactly where every data point came from and when.

For detailed security and compliance posture, visit the Security page.

See your first Workflow Twin in two weeks.

Get a live demo of how TNDRL captures your actual workflow. Watch behavioral data transform into an operational model, then into automation readiness intelligence.

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